Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
If we're experiencing a high volume of orders, processing may take an additional 1–2 business days. We'll notify you by email if there's a significant delay with your order.
Shipping Times
Once your order has been processed and dispatched, estimated delivery times are:
Australia: 6–20 business days
New Zealand: 6–20 business days
United States: 6–20 business days
United Kingdom: 6–20 business days
Canada: 6–20 business days
Rest of World: 6–25 business days
These are estimates only and are not guaranteed. Delivery times may vary due to customs processing, carrier delays, or other factors outside our control.
Shipping Costs
Free standard shipping on all orders worldwide. No minimum order value.
Order Tracking
Once your order has been dispatched you'll receive a confirmation email with your tracking number. Please allow up to 5 business days after dispatch for tracking information to become active.
Customs and Import Duties
International orders may be subject to customs fees, import duties or taxes imposed by your country's customs authority. These charges are the customer's responsibility and are not included in the product price or shipping cost. Brambleglow has no control over these charges and cannot predict what they may be — we recommend contacting your local customs office before placing your order.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery timeframe, contact us at brambleglow@outlook.com with your order number and we'll investigate with the carrier. If your package is confirmed lost, we'll offer a full refund or a free replacement at no cost to you.
Incorrect Shipping Address
Please check your shipping address before placing your order. Brambleglow isn't responsible for orders delivered to an incorrectly provided address. If you spot an error, email us immediately at brambleglow@outlook.com and we'll do our best to update it before dispatch.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives damaged, faulty or not as described, contact us immediately and we'll arrange a replacement or full refund at no cost to you.
Contact Us
Questions about your order or our shipping policy? Email brambleglow@outlook.com and we'll get back to you as soon as we can.